Cancellation Policy

GENERAL

We aim to provide the best User experience to our Users beginning from placing an order to initiating a cancellation/return/refund. While transacting on Zivdah Online Grocery, you can expect a hassle-free experience in returning, cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.

The ‘Terms and Conditions’ published on Zivdah Online Grocery shall be read by reference here. This cancellation, return, and refund policy (“Policy”), together with the Terms and Conditions sets out Reliance’s procedures and policies in accepting: (a) cancellation, (b) return, and (c) refund thereof. Any cancellation or refund of Products by you are subject to the terms and conditions set out under this Policy.

APPLICABILITY OF POLICY

By using Zivdah Online Grocery and/or initiating a request for purchase of Product(s) on the Zivdah Online Grocery, you agree to be bound by the terms contained in this Policy. If you do not agree to the terms contained in this Policy, you are advised not to transact on Zivdah Online Grocery. Please note that, we may from time to time change the terms of the Policy. Every time you wish to use Zivdah Online Grocery, please check the Policy to ensure you understand the terms and conditions that apply at that time.

TERMS OF CANCELLATION

You can cancel the order any time prior to the dispatch of the Product. The order cannot be cancelled once the dispatch has been initiated. However, once the Products have been dispatched, and you wish to cancel the order, please reach out to the Customer Support and request for order cancellation. We will put our best effort to avoid attempting a delivery. However, in case the delivery is attempted, you may reject the delivery.

The request for cancellation of the order can be made by cancelling the order from ‘My Orders’ section by using the order tracking number, or by calling our customer care number, or any other method, as may be intimated by Reliance to you from time to time.

Your order will arrive with an invoice that will list all of the items you have received and were billed for. If something is missing from your order, please call us so that we can do everything reasonable in our power to ensure your satisfaction. In the case where you fail to pay for the products ordered, you agree to forfeit to the Company any right, title, or interest you may have in the products.

On the receipt of order cancellation request, your order will be cancelled with immediate effect, and the refund process for prepaid orders will be initiated within 24 hours of confirmation of cancellation.

Orders for Products listed under quick and local shops cannot be cancelled once the order is accepted. Local shops orders in the categories of flowers, cakes, gifts, plants, sweets, ice-cream and other perishables cannot be cancelled once placed, and no refund will be provided if the order is rejected or refused at the time of delivery.